Roles & Permissions

Praisma Hub uses a role-based access control (RBAC) system to manage user access across tenants, workspaces, and features. This ensures that team members only have access to the data and actions relevant to their role.

Default Roles

• Owner: Full control over the tenant, billing, compliance, and user management.
• Admin: Manage users, workflows, integrations, and settings, but no access to billing.
• Editor: Create, edit, and publish content or social posts with approval workflows.
• Viewer: Read-only access to content, analytics, and reports.

Custom Roles

Tenant administrators can create custom roles to match their organization’s structure. Permissions can be toggled for specific features such as:

• Inbox management
• CMS content creation
• Analytics access
• Report generation
• User and role management

Assigning Roles

1. Navigate to Settings → Users & Roles.
2. Select the user you want to edit.
3. Choose a role from the predefined list or assign a custom role.
4. Save changes to apply instantly.

Best Practices

• Follow the principle of least privilege (grant minimal required access).
• Review user roles regularly, especially after team changes.
• Use custom roles for departments with unique workflows.
• Enable audit logs to track permission changes for compliance.