Refund & Payment Policy

1. Billing

• Paid plans are billed monthly in advance and renew automatically until you cancel. The Free plan is free forever and is never charged.
• All prices exclude VAT. VAT is calculated at checkout from your billing country and VAT number; EU businesses with a valid VAT number are reverse-charged.
• Payments run through Stripe. Invoices are emailed to you and are always available in your workspace billing settings.

2. Upgrades

An upgrade is paid first. You see the exact amount before you confirm: the prorated price of the new plan for the rest of the current period, minus a credit for the unused time on your current plan. The new plan and its bigger AI credit apply as soon as the payment succeeds. If the payment needs confirmation or is declined, you stay on your current plan and nothing changes until it is paid.

3. Downgrades and cancellation

• Moving to a smaller plan or to Free takes effect at the end of the current period. You keep everything you paid for until then, and no partial refund is made for the remaining time.
• You can cancel at any time from your workspace billing settings or the billing portal. Your workspace and content stay; at the end of the period it moves to the Free plan, and anything above the Free limits is unpublished, not deleted.

4. Failed payments

If a renewal payment fails, we retry it automatically and email you a secure link to update your payment method. While it stays unpaid:

• Right away: AI features pause.
• After 3 days: the workspace becomes read-only.
• After 14 days: the workspace moves to the Free plan.

Your content is never deleted for non-payment. Paying the open invoice restores your plan.

5. AI credit top-ups

AI credit top-ups are one-time purchases, added to your workspace as soon as the payment succeeds. Purchased credit is not refundable once it has been added, except for billing errors.

6. Refunds

• We refund billing errors — for example a duplicate charge, or a charge after you had cancelled — and charges for a period in which a fault on our side kept you from using the service.
• Ask within 30 days of the charge and include your workspace address and invoice number.
• Approved refunds go back to the original payment method, usually within 5–10 business days.
• We do not refund unused time in a running period, unused AI credit, or plans cancelled during a period, unless the law requires it.
• Consumers in the EU keep their 14-day right of withdrawal as described in our Terms of Service.

7. Questions about billing

Email info@praisma.nl with your workspace address and invoice number. We usually reply within two business days.