Terms of Service

1. Who we are

PraismaHub is a service of Praisma, Schout Roffaertstraat 138, 6042 VZ Roermond, the Netherlands. Chamber of Commerce (KvK) 96267720, VAT NL005200811B27. Contact: info@praisma.nl.

These terms form an agreement between Praisma ("we", "us") and the person or organisation that creates or uses a PraismaHub workspace ("you"). By creating a workspace or using the service you accept these terms, our Privacy Policy, our Refund & Payment Policy and our Cookie Policy.

2. The service

PraismaHub is an online marketing platform: website and shop builder, CMS, Praisma Studio for posts, reels and motion, email, social and AI campaigns, and an AI agent that works inside your workspace. Each workspace has its own address (for example yourname.praismahub.com) and its own data. We may improve, change or retire features; we will not remove a core part of a paid plan during a period you have already paid for.

3. Your account and workspace

• You must be at least 18 and, if you act for an organisation, allowed to bind it.
• Give accurate details, keep your login safe and tell us at once if you suspect misuse.
• You are responsible for everything done in your workspace, including by the team members you invite. The workspace owner manages members, roles and billing.
• A workspace address can be changed once every 30 days. The old address forwards for 30 days and is then released.

4. Plans, prices and payment

• We offer a permanent Free plan and paid plans (Launch, Grow, Scale and Enterprise). What each plan includes — seats, sites, storage and monthly AI credit — is shown on our pricing page and in your workspace.
• Paid plans are billed monthly in advance through our payment processor Stripe. Prices exclude VAT; VAT is added at checkout based on your billing country and VAT number (reverse charge applies to EU businesses with a valid VAT number).
• Your subscription renews automatically every month until you cancel.
• An upgrade is charged first: you pay the prorated difference for the rest of the current period, and the bigger plan and its AI credit apply as soon as that payment succeeds.
• A downgrade or cancellation takes effect at the end of the current period. Until then you keep what you paid for.
• Promotion codes apply only on their stated terms (discount, duration and plans) and cannot be exchanged for cash.

5. Failed payments

If a renewal payment fails, we retry it automatically and email you. While it stays unpaid: AI features pause at once, the workspace becomes read-only after 3 days, and after 14 days it moves to the Free plan. Your content is kept; anything above the Free limits is unpublished, not deleted. Paying the open invoice restores your plan.

6. AI features and credit

• Each plan includes a monthly AI credit. Extra AI credit can be bought as one-time top-ups. Unused monthly credit does not carry over.
• AI output is generated automatically and can be wrong, incomplete or similar to other content. Review it before you publish or rely on it; you are responsible for what you publish.
• AI agents only act within your workspace and the permissions of the user who uses them. Actions that change live data ask for your confirmation.

7. Your content

You keep all rights to the content, data and media you put into PraismaHub. You give us the limited permission needed to host, process, display and publish it for you, including through the AI providers that power the features you use. You confirm you have the rights to everything you upload and publish.

8. Acceptable use

You will not use PraismaHub to:

• break the law or the rules of connected platforms (such as Meta, LinkedIn or Google);
• send spam, run phishing or deceptive sites, or impersonate others;
• publish illegal, infringing, hateful or sexually exploitative content;
• upload malware, probe or overload the service, or access other workspaces;
• resell the service without an agency or white-label agreement with us.

We may suspend content or a workspace that breaks these rules, and will tell you why unless the law or safety stops us.

9. Availability, security and support

We work to keep PraismaHub available and secure (see Security), but we do not promise uninterrupted service. Planned maintenance is kept short. Support is available by email at info@praisma.nl.

10. Liability

We are liable only for direct damage caused by our attributable failure, up to the fees you paid us in the 12 months before the event. We are not liable for indirect or consequential damage, lost profit or lost data, except in case of intent or gross negligence, or where the law does not allow a limit.

11. Ending the agreement and deleting your workspace

• You can cancel a paid plan at any time from your workspace billing settings; it ends at the end of the paid period.
• The workspace owner can delete the workspace at any time. It closes immediately and its data is deleted; we confirm by email once deletion is verified. Invoices are kept for the period Dutch tax law requires.
• We may end or suspend the service for serious or repeated breach of these terms, or for non-payment as described above.

12. Consumers

PraismaHub is built for businesses. If you use it as a consumer in the EU, you have a 14-day right of withdrawal; by starting a paid plan straight away you ask us to start the service during that period, and you pay only for the part already used if you withdraw. Mandatory consumer law always prevails over these terms.

13. Changes

We may update these terms. We announce material changes at least 30 days in advance by email or in the app. If you do not agree, you can cancel before the change takes effect.

14. Law and disputes

Dutch law applies. Disputes go to the competent court in Limburg, the Netherlands, unless mandatory law gives you another court.